Revolut Metal
A plan byRevolut · Visa/Mastercard
Revolut is a multi-currency account with a European banking licence, available in 180+ countries and offering access to 200+ cryptos and stocks from the app. It provides a dedicated IBAN, direct debits and third-party transfers like a real bank. Crypto, however, is not self-custodied and KYC account freezes are frequent; FX is free only within a threshold.
Worth it if you want a multi-currency account with an EU banking licence and deposit protection up to €100,000.
Avoid it if you want to self-custody your crypto, or you exchange beyond your plan’s monthly threshold.
Metal
- Price
- €14
- Issuance fee
- Free
- FX markup
- 0%
- Cashback
- 1%
- Cashback cap
- €14
- Required staking
- Nessuno
- ATM fee
- 2%
- ATM limit
- €800/mese gratis, poi 2%
- Net annual cost
- €168
- Free FX/month
- unlimited
- Free ATM/month
- €800
What's included
- Metal card
- 1% cashback outside the EU
- Unlimited lounge +1
- 24/7 concierge
- WeWork
Free card delivery. Exchange: +1% at weekends (Fri 5pm–Sun 6pm New York time) on all plans.
Data & conditions
§ Amounts in USD/GBP are shown in the service's native currency.
| Account fee | Free |
|---|---|
| IBAN | dedicato · LT · LT, GB, IE |
| Deposit guarantee | EU guarantee €100,000 |
| Multi-currency | Yes · 36 currencies |
| Outbound transfers to third-party IBANs | Yes |
| Utility direct billing | Yes |
| SEPA direct debit (SDD) | Yes |
| On-chain crypto withdrawal | Yes |
| SEPA transfer | Free |
| Card included | Carta virtuale e fisica inclusa |
| Interest on balance | 1.21% |
| Network | Visa/Mastercard |
| ATM withdrawal | 2% |
| Free ATM limit | €200–2,000/month free (plan-based), then 2% |
| Fund custody | Custodial (platform holds funds) |
| KYC | Full |
| Supported countries | EEA, UK, US, APAC, LATAM · 180+ countries |
| Regulator | Bank of Lithuania, FCA |
| OAM Italy registration | Yes |
| Segment | B2C |
| Funding / solidity | 75M+ users · $75B valuation (Nov 2025) · $1.5B net profit (2024) |
| MiCA / License status | Licenza bancaria EUEMI (UK)FCA FCA (UK) · ECB/Bank of Lithuania (EU) |
Strengths
- Multi-currency account with EU banking licence and €100k deposit guarantee
- 180+ countries and 200+ cryptos and stocks in-app
- Dedicated IBAN, third-party transfers and direct debits like a bank
- No notable sovereignty advantage documented.
Weaknesses
- Crypto is not self-custodied
- Frequently reported account freezes for KYC checks
- FX free only within the plan’s monthly threshold
- Custodial: the platform holds your funds and can freeze or lose them.
- Full KYC required: verified identity, zero pseudonymity.
- Subject to regulation (FCA (UK) · ECB/Bank of Lithuania (EU)): reporting to authorities and freezes on order.
Verdict
The S rating is the top of the category: a multi-currency account with a European banking licence, deposit guarantee up to EUR 100,000, coverage in over 180 countries, a dedicated IBAN with direct debits and third-party transfers, and 200+ cryptos and stocks in-app. Available in Italy and OAM-registered. The only caveat for consumers is FX free only within the plan's monthly threshold and frequently reported account freezes for KYC checks.
The very strengths that help protection become limits here: crypto is not self-custodied and the frequent KYC account freezes show that it is Revolut deciding if and when you can reach your funds. An excellent custodial crypto showcase, but the antithesis of self-custody and censorship resistance.
Promp's editorial rating based on real fees and net annual cost. Promp reviews third-party products independently.
"Sovereignty" rating: score computed on privacy/anonymity (30%), fund control (20%), censorship resistance (20%), trustless/auditability (20%) and costs (10%). Same data, different weights.
Reputation
What happened to people who used Revolut, and what users say. External signals: they do not feed the promp.it rating.
Incidents & regulatory actions
Notable incidentsDocumented events with consequences still open. Each entry carries a source and a date.
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Regulatory action Severe ● open
Italian Competition Authority: EUR 11.5 million for unfair commercial practices, EUR 5 million of it over account freezes
The Italian Competition Authority fined the group EUR 11.5 million in total: EUR 5m for failing to disclose the extra costs and limits of “commission-free” investing, including fractional shares; EUR 5m for aggressive practices in suspending, limiting and blocking payment accounts, with insufficient pre-contractual information, no advance notice, no chance to respond and no adequate assistance; EUR 1.5m for unclear information on the requirements and timeframe to obtain an Italian IBAN instead of a Lithuanian one. Revolut said it disagrees with the findings and will appeal.
↗ source -
Fine Severe ✓ resolved
Bank of Lithuania: EUR 3.5 million fine for anti-money-laundering failings
A penalty on Revolut Bank UAB, the largest ever imposed by Lithuania's central bank. A scheduled inspection found deficiencies in monitoring business relationships and transactions, with failures to flag suspicious operations. No actual money laundering cases were established. Revolut settled via an administrative agreement and said it had fixed the procedural shortcomings.
↗ source -
Data breach Severe ✓ resolved
Data breach exposing 50,150 customers' personal data
Unauthorised database access via social engineering. 50,150 customers affected, 20,687 of them in the European Economic Area: names, addresses, emails, phone numbers and partial card data. Revolut said no PINs, passwords or funds were exposed and notified Lithuania's data protection authority. A wave of phishing SMS to users followed in the following days.
↗ source -
Hack / funds theft Moderate $20M ✓ resolved
Flaw in US payment systems exploited for over $20 million
A mismatch between European and US payment systems meant that on certain declined transactions Revolut erroneously refunded accounts with its own money. Organised criminal groups exploited the loophole for several months during 2022. The loss hit company money, not customer accounts, and only came to light after a US partner bank flagged it. The loophole was later closed. The date shown is that of the press report, not of the event.
↗ source
verified on
Public reviews
-
Google Play ↗
4.8/5
~
4,050,000 reviews
Count rounded by Google Play (4.05 million).
-
Trustpilot ↗
4.7/5
429,473 reviews
Read with caution: this is a paid profile and Revolut actively invites customers to review. Nearly all positive reviews read carried the “Invited” label, while negative ones were organic. There is no separate Italian page: it.trustpilot.com shows the same global profile, localised.
-
App Store ↗
4.9/5
~
220,000 reviews
Count rounded by the Italian App Store (220K ratings).
Weighted average across 3 public review platforms (4,699,473 reviews in total), weighted by volume. This is not our rating: it is those platforms’ average.
Community signal
not verified by usPublic opinions collected from third parties, not verified by us. Online reviews can be manipulated: read them as a hint, not as data. The promp.it verdict remains the one above, based solely on official documents.
What users praise
- Competitive FX rates and predictable spending abroad
- Fast, intuitive app: everything managed from the phone
- Instant transfers and easy bill splitting
- Many features in one app: multi-currency accounts, investing, savings
- Well suited to frequent travellers
What users criticise
- Sudden account freezes for “standard checks”, with no notice and no defined timeline
- Support only via in-app chat, often a chatbot, with no reachable human agent
- Fraud and unauthorised transactions not refunded, liability denied
- Transfers held or stuck for weeks
- Opaque costs: higher ATM withdrawal fees and penalties for downgrading paid plans
The service’s own official accounts are excluded from the count. Sample limited to Italian-language Trustpilot reviews from the last six months: 21 one-star and 12 five-star reviews read directly. Reddit and X were not accessible during verification and were excluded. Important caveat: the Trustpilot profile is a paid one and the positive reviews read were nearly all solicited by invitation, while negative ones were organic. The “mixed” band reflects exactly that gap between very high aggregate scores and negative organic feedback — a gap consistent with the Italian Competition Authority's findings on account freezes.
Voices from the community
-
I've been using it for a year now, mostly abroad, and I've never had any problems. I recommend it to everyone!
-
Account frozen for “standard checks”. Without notice, without explanation. You can't freeze the account of a business with recurring payments coming in and out. It lasted 10 days. Customer service's answer is always the same: we're sorry, we appreciate your patience, you'll be notified when the check is complete.
-
Account frozen, no human agent, just a chatbot and no certainty. After a week of being blocked I only dealt with chatbots and AI: there's no person to explain things to. If everything runs smoothly it's excellent, but if there's a problem it becomes a nightmare.
Every quote links to its original source: check for yourself, don’t trust the summary.
FAQ
Is crypto on Revolut self-custodied?
No: Revolut holds the crypto on your behalf, you do not control the private keys directly.
Does Revolut have deposit protection?
Yes, euro balances are covered by the EU guarantee up to €100,000 thanks to the EU banking licence.
Sources
- Official service page Plans & pricing · Regulatory framework · Trust & safety · Investors · +2 Data verified on Jul 22, 2026
- coindesk.com Past incidents Data verified on Jun 15, 2026
- cshub.com Past incidents Data verified on Jun 15, 2026
- danelfin.com Stock ticker · Stock listing · IPO date Data verified on Jun 15, 2026
Show 6 more sources
- help.revolut.com Issuer · On-chain crypto withdrawals Data verified on Jun 15, 2026
- investingintheweb.com Savings interest Data verified on Jun 15, 2026
- accountancyage.com Trust & safety Data verified on Jun 14, 2026
- app.intigriti.com Trust & safety Data verified on Jun 14, 2026
- caproasia.com Issuer Data verified on Jun 14, 2026
- globalbankingandfinance.com Company profile Data verified on Jun 14, 2026
Update history
- Real cost of the first card on the Standard plan clarified: issuance is free but delivery costs €6.99 (€19.99 express). Also documented the weekend exchange surcharge: +1% on all plans.
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