RedotPay
RedotPay · Visa/Mastercard
RedotPay is a card with over 6 million users, fast onboarding and coverage in more than 130 countries. Its Trustpilot score is low, however, at 3.2/5 across 728 reviews, with reports of frozen funds, slow support and no cashback.
Data & conditions
| Network | Visa/Mastercard |
|---|---|
| Fund custody | Custodial (platform holds funds) |
| Issuance fee | €9 |
| Annual fee | Free |
| Free ATM limit | Not disclosed |
| ATM withdrawal | 2% |
| FX markup | 1.2% |
| Cashback | Not disclosed |
| Contactless | Yes |
| Virtual card | Yes |
| KYC | Full |
| Privacy | 4/10 |
| Supported countries | EEA, APAC, LATAM, MENA, AFRICA · 100+ countries |
| Estimated net annual cost | €0/year |
| Regulator | Hong Kong Customs and Excise Dept (MSO license); FinCEN (US) |
| Segment | B2C |
| MiCA / License status | Hong Kong financial services license; US MSB (FinCEN) HK + US MSB license |
Plans & pricing
Virtual
- Price
- Free
- Issuance fee
- €9
- FX markup
- 1.2%
- Cashback
- 0%
- Cashback currency
- Nessuno
- Required staking
- Nessuno
- ATM fee
- 2%
- ATM limit
- Not disclosed
- Net annual cost
- Free
- Crypto conversion 1% + FX markup 1.2%
- No cashback
- No annual fee
- $5 USDs signup bonus
Physical
- Price
- Free
- Issuance fee
- €9
- FX markup
- 1.2%
- Cashback
- 0%
- Cashback currency
- Nessuno
- Required staking
- Nessuno
- ATM fee
- 2%
- ATM limit
- Not disclosed
- Net annual cost
- Free
- Issuance fee
- $100
- EMV chip
- Global ATM
- $1M daily limit
- Apple Pay/Google Pay/Samsung Pay/PayPal
- Telegram Mini-App top-up (TON USDT)
Strengths
- 6M users; fast onboarding; 130+ countries.
- No notable sovereignty advantage documented.
Weaknesses
- Trustpilot 3.2/5; frozen funds reported; 0% cashback.
- Custodial: the platform holds your funds and can freeze or lose them.
- Full KYC required: verified identity, zero pseudonymity.
- Subject to regulation (HK + US MSB license): reporting to authorities and freezes on order.
Verdict
Despite 6 million-plus users and MSB licences in Hong Kong and the US, the score stays low for concrete reasons: a 3.2/5 Trustpilot across 728 reviews, recurring reports of frozen funds and slow support. Scale and licences are not enough when the real user experience is of a service that can freeze your money.
For the sovereign profile RedotPay offers little: KYC is full, the privacy score is low and custody sits with the service, so it gives ground on anonymity and self-custody. Fast onboarding and broad coverage stay useful, but it is not a tool built for those seeking crypto-native confidentiality.
Promp's editorial rating based on real fees and net annual cost. Promp reviews third-party products independently.
"Sovereignty" rating: score computed on privacy/anonymity (30%), fund control (20%), censorship resistance (20%), trustless/auditability (20%) and costs (10%). Same data, different weights.
Reputation
What happened to people who used RedotPay, and what users say. External signals: they do not feed the promp.it rating.
Incidents & regulatory actions
Notable incidentsDocumented events with consequences still open. Each entry carries a source and a date.
-
Major outage Moderate ● open
Apple Pay no longer available on newly issued cards
After an Apple review of Hong Kong Cards-as-a-Service programmes, cards issued from this date cannot be enabled for Apple Pay. Cards already added keep working and need no replacement. RedotPay states it is working with partners on possible solutions, with no timeline given.
↗ source
verified on
Public reviews
-
App Store ↗
4.8/5
3,722 reviews
Exact value read from Apple's official endpoint for the US storefront. Trustpilot and Google Play are not included: the pages block automated reading and the figures seen in search engines were not verified directly.
Weighted average across 1 public review platform (3,722 reviews in total), weighted by volume. This is not our rating: it is those platforms’ average.
Community signal
not verified by usPublic opinions collected from third parties, not verified by us. Online reviews can be manipulated: read them as a hint, not as data. The promp.it verdict remains the one above, based solely on official documents.
Voices from the community
-
Since my card was issued after this change, I am unable to use it with Apple Pay.
Every quote links to its original source: check for yourself, don’t trust the summary.
FAQ
Is RedotPay a safe card?
RedotPay is a custodial card on the Visa/Mastercard network. As a payment card, loaded funds are e-money and are not covered by a bank deposit-guarantee scheme. Fund custody is custodial.
How much does RedotPay cost?
The card has no annual fee. Issuance costs €9.2. The FX markup is 1.2%. See the tier table for full conditions.
Does RedotPay offer cashback?
RedotPay does not offer crypto cashback.
Is RedotPay available in Italy?
Yes, RedotPay is available in Italy.
Is RedotPay custodial or self-custody?
RedotPay uses a custodial model. Funds are held by the issuer: you do not have direct control of the private keys.
Sources
- Official service page Plans & pricing · Regulatory framework · OAM Italy registry · Corporate site · +1 Data verified on Jul 10, 2026
- crunchbase.com Company type Data verified on Jun 14, 2026
- fintechfutures.com Valuation · Latest funding round Data verified on Jun 14, 2026
- theblock.co Stock ticker · Stock listing · IPO date · Investors Data verified on Jun 14, 2026
Show 3 more sources
- zoominfo.com Legal name Data verified on Jun 14, 2026
- hodlerviet.com Founders Data verified on Jun 13, 2026
- kkinvesting.io Trustpilot reviews · Cashback.staking richiesto · Blockchain · Annual cost Data verified on Jun 13, 2026