Costs, licensing, consumer protection Privacy, self-custody, censorship resistance

bunq Core

A plan by bunq · Mastercard

3.7/5 1.4/5
Account fee Free

Data verified on last change the sources

Worth it if you want a real EU bank with an Italian IBAN (Milan branch), deposit guarantee up to €100,000 and up to 1.51% interest on the balance.

Avoid it if a free card is enough: the Free plan gives only a virtual card and plans with a physical card reach €18.99/month, among the priciest around.

bunq is a fully licensed Dutch bank (De Nederlandsche Bank licence) that, thanks to its Milan branch, gives Italian customers an Italian IBAN, Mastercard debit cards, sub-accounts and interest on the balance. As a real bank, deposits are covered by the Dutch deposit guarantee scheme up to €100,000. The Free plan carries no monthly fee; the higher plans (Core, Pro, Elite) add physical cards and features but cost more than rivals.

Core

Price
€4
Issuance fee
Free
FX markup
0.5%
Cashback
0%
Cashback currency
Nessuno
Required staking
Nessuno
ATM limit
Primi 5 prelievi/mese €0,99 cad., poi €2,99 (fee fisse)

What's included

  • Physical Mastercard cards
  • More sub-accounts
  • Interest on the balance

1 physical card included. Fixed withdrawal fees: first 5 per month €0.99 each, then €2.99; +0.5% if currency conversion applies. Card replacement €9.99.

Free
Account fee
EU guarantee €100,000
Deposit guarantee
not declared
ATM withdrawal
Mastercard
Network
46
Transparency: Low
46/100 · see methodology
46
Data exposure: Low
46/100 · lower is better for sovereignty · methodology

Data & conditions

Account fee Free
IBAN dedicato · IT · IT
Deposit guarantee EU guarantee €100,000
Multi-currency No (single currency)
Outbound transfers to third-party IBANs Yes
Utility direct billing Yes
SEPA direct debit (SDD) Yes
On-chain crypto withdrawal No
SEPA transfer Free
Card included Carta di debito Mastercard/Maestro inclusa (virtuale; fisiche nei piani a pagamento)
Interest on balance 1.51%
Network Mastercard
ATM withdrawal not declared
Free ATM limit Primi 5 prelievi/mese €0,99 cad., poi €2,99 (fee fisse)
Fund custody Custodial (platform holds funds)
KYC Full
Supported countries EEA
Regulator DNB
Segment B2C
Funding / soliditybunq B.V. · Dutch bank (DNB) · Milan branch with Italian IBAN
MiCA / License status Licenza bancaria (De Nederlandsche Bank) NL banking licence (DNB)

Strengths

  • A real bank with Dutch deposit guarantee up to €100,000
  • Italian IBAN (Milan branch): salary payments, direct debits and PagoPA without IBAN discrimination
  • Interest on the balance and multiple sub-accounts with dedicated IBANs
  • No notable sovereignty advantage documented.

Weaknesses

  • The Free plan is limited; full features require the paid plans
  • Paid plans are expensive versus rivals (up to €18.99/month with Elite)
  • bunq changes its plans often: always check the live pricing
  • Custodial: the platform holds your funds and can freeze or lose them.
  • Full KYC required: verified identity, zero pseudonymity.
  • Subject to regulation (NL banking licence (DNB)): reporting to authorities and freezes on order.

Verdict

B D ★ 3.7/5 ★ 1.4/5

Rating 3.7 (tier B): bunq is a real bank, with a Dutch licence and deposit guarantee up to €100,000, and the Milan branch's Italian IBAN solves the number-one problem of foreign neobanks (salaries, direct debits and PagoPA without discrimination). On protection it is solid. What holds the score back is pricing: the Free plan is limited and getting physical cards and full features requires some of the market's most expensive paid plans (up to €18.99/month), with a price list that changes often. Great for those wanting an EU bank with an Italian IBAN and interest; weigh the plan cost carefully.

bunq is custodial and full-KYC: it is a bank supervised by De Nederlandsche Bank, which holds the funds, can freeze or close the account and reports transactions. The banking licence, a strength for protection, is exactly what distances it from the trustless model: no self-custody, no censorship resistance.

Privacy & anonymity 30% 0.8
Fund control 20% 0.8
Censorship resistance 20% 1.5
Costs 10% 4.4

Promp's editorial rating based on real fees and net annual cost. Promp reviews third-party products independently.

"Sovereignty" rating: score computed on privacy/anonymity (30%), fund control (20%), censorship resistance (20%), trustless/auditability (20%) and costs (10%). Same data, different weights.

Reputation

What happened to people who used bunq, and what users say. External signals: they do not feed the promp.it rating.

Incidents & regulatory actions

History not verified

We have not yet completed the incident search for this service: no entries here does not mean no events.

Public reviews

4.2/5 94,953 reviews
  • Google Play ↗ 4.3/5 40,115 reviews

    Structured data with gl=NL, home market (ratingValue 4.352, ratingCount 40,115); the visible label shows "40.1K". Google Play computes the average per country (4.74 in Italy); the count is global.

  • App Store ↗ 4.4/5 35,476 reviews

    Dutch store (home market), exact figure from iTunes Lookup (4.37025). Italian store: 4.64 from 3,471 ratings.

  • Trustpilot ↗ 3.7/5 19,362 reviews

    TrustScore and count read from the uk.trustpilot.com page. Recurring praise: intuitive app and international payments. Recurring complaints: accounts frozen during security reviews, support that is hard to reach, fees once promotions end.

Weighted average across 3 public review platforms (94,953 reviews in total), weighted by volume. This is not our rating: it is those platforms’ average.

FAQ

Is money on bunq guaranteed?

Yes: bunq is a bank with a Dutch licence (De Nederlandsche Bank), so deposits fall under the Dutch deposit guarantee scheme up to €100,000 per account holder.

Does bunq offer an Italian IBAN?

Yes: with the opening of its Milan branch bunq assigns an Italian IBAN, which removes 'IBAN discrimination' issues for salaries, direct debits (SDD) and PagoPA.

Sources

Update history

  1. Added real exchange and withdrawal costs: Mastercard rate +0.5% on all plans (on Free up to €1,000/year, then 1.5%) and fixed withdrawal fees of €0.99–2.99 per operation. On the Free plan no physical card is available: virtual only.

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