Fin AI Agent · Intercom
Customer-service agent that autonomously resolves tickets end-to-end (answers, refunds, procedures via API) across chat, email and phone, escalating to humans only the cases it can’t close. Works without Intercom too, on top of Zendesk, Salesforce, HubSpot and other helpdesks.
- Public price
- $0,99 per esito
- Pricing model
- Per outcome
- AI model
- "Fin AI Engine" proprietario multi-modello (uso di Claude/Anthropic dichiarato)
- Target
- SMBs & enterprise
What it promises
"The highest-performing Customer Agent" / "#1 AI Agent": claimed 76% average resolution across 12,000+ customers, with a $1M guarantee tied to a 65% floor for eligible accounts.
What is verifiable
The 76% average is a vendor figure, not an independent benchmark. Third-party analyses of real B2B deployments report 45-53% resolution in production, 17-25 points below the marketing. The $1M guarantee at 65% is however a verifiable contractual commitment, and per-outcome pricing is fully public: rare in this space. Salesforce acquisition signed June 2026, not yet closed.
The real cost
Minimum 50 outcomes/month (~$49.50); no setup or platform fee; you pay once per conversation; unresolved escalations are free; $9.99 per qualified lead. Intercom bundle: $0.99/outcome + $29/helpdesk seat.
Key integrations
Sources
- Fin — pagina prezzi ufficiale verified on 2026-07-05
- Fin Help — Pricing: Outcomes verified on 2026-07-05
- Clonedesk — Fin resolution rate 45-53% in produzione (analisi terza) verified on 2026-07-05